Shortcut:
step text ! pain adds both at once. Use + wish at the end for what they would like instead. Everything is edited in the table below and saved automatically in this browser.| # | Who | Step: what happens | Tool / document | Pain / problem | How bad | Wish / idea |
|---|
Live flow (draws itself as you type)
What to say to the room
- "Tell me the steps in order, as they happen on a normal day. Just say what happens, one line per step."
- For each step ask: Who does it? Which sheet, system or WhatsApp? What goes wrong or takes long?
- Type it here on the screen. Keep the words the team uses; do not tidy them.
- When a pain is said, add it with
!; ask "how bad: high, medium, low?" - Last 10 minutes of each process: read the list aloud and ask "what is missing?"